A. ABOUT SAVENISHABD

Most people use crowdfunding to raise money for the welfare of needy animals in their vicinity or for larger causes of crowdfunding for charities/NGOs, medical expenses, volunteering, emergencies, natural disasters, documentaries and animal rescue projects to name a few.

To contact the team of SaveNishabd, you can call us at +918448999495 or email us at [email protected] Alternatively, you can visit our website www.savenishabd.com. We are happy to help you!

B. FOR DONORS.

We make sure that your donation reaches the beneficiary as we have several parameters in place for that. The moment you make a donation, a notification mail goes out to the donor and the campaign organizer. You may even contact the campaign organizer with the button available on the campaign page for information regarding their campaign. We make sure that the funds are transferred to the beneficiary against relevant documents, bills/invoices, and that an update is posted on the campaign page to maintain trust and transparency.

No, never.  Donors are charged only the amount they choose to donate, and that's it!

Before starting a fundraising campaign, all campaigners undergo KYC verification, based on the legal identity proofs and other supporting documents they are asked to submit. Our executive also reviews the information submitted by the campaigner and if needed, gets in touch with the campaigner for further discussion.

You can choose 'Pay as Anonymous' while making a payment to any fundraiser, and you'll remain anonymous (including the organizer). You can also choose the 'Remain Anonymous' option while editing your profile.

You can visit the fundraiser you supported and click on the 'Ask for update' button. A message is sent to the campaigner notifying them of your request for an update.

You can simply go the section of bank information in your profile and tab on the edit details. You can change the details of your payment in this section.

For donors in India, these are following modes to make a payment: Debit card, credit card, net banking, digital wallets, UPI, QR code, BHIM, NEFT (bank transfer)

For donors outside India, following are the modes to make a payment: Credit card & Debit card.

You can click on the 'Contact' button and directly reach out to the campaigner. Unfortunately, due to our privacy policy, we don't share any contact info of any campaigner directly. If you wish to get more details, you can directly contact the campaigner via social media platforms.

There are two ways through which you can request for a refund: 1) Login to your profile, go to the transaction history and click on 'request for a refund'. 2) You can drop us an e-mail on [email protected] Please note, a refund will only be processed if it is requested within 48 hours of the transaction. Once the fundraiser has been paid out, no refund request will be accepted.

Don't worry! The transaction might have been successful but we might have not received a confirmation from the bank, in such instances we recommend you wait at least 24 hours to get the confirmation from SaveNishabd. If you still have any query, we request you to write to [email protected]

Donors with tax exemption will have the same mentioned on the page. If you have made a donation to a fundraiser which has tax exemption applicable, it will be mentioned in your acknowledgement email. If the information is not mentioned in your e-mail, then the donation is not eligible for tax exemption.

For INR donations

The minimum donation via credit & debit cards and net banking is ₹.300 The minimum donation via UPI & Paytm is ₹.1

For USD or International donations

The minimum donation via credit & debit cards is $25. We are unable to accept contributions below this amount due to high processing transaction fees for lower amounts, thereby the relative fee on the transaction increases significantly.

Once you have made a payment, you will receive a notification on your registered e-mail ID, that also contains the payment receipt.

If you have made a donation to a fundraiser which has tax exemption applicable, you will receive the receipt in your acknowledgement e-mail.

Unfortunately, due to our privacy policy, we don't share any contact info of any campaigner directly. If you wish to get more details you can directly contact the campaigner via social media platforms.

Once the campaign reaches its goal or if it is put to end, you will not be charged thereafter.

The ads are posted only after consent from the beneficiary and after a thorough verification process. All funds raised will be transferred to the beneficiary or to the treating hospital (in case of a medical cause) against valid documents and bills.

C. FOR FUNDRAISERS

The funds you raise on SaveNishabd can be withdrawn post the deduction of fees, PG fees and GST. The net amount you receive post the deduction may be applicable for local government taxes.

In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per the requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words.

Please note that we cannot process any payout until the necessary information is uploaded and approved. Once the documents have been uploaded and approved, your button to withdraw funds will be activated. On clicking the same, you will be able to withdraw the funds. You can expect the INR funds to be credited to your account in 1-2 working days and USD funds in 5-7 working days.

No, there are no deadlines or time-limits. Your crowdfunding campaign will remain live until you stop accepting donations.

You don't have to worry! You will still receive the raised amount after the transactional processing fee. You can log in and review the same on your dashboard.

You can email us at: [email protected] or call/WhatsApp us at: +918448999495 to contact our customer support team to get the required information.

To add an update, click on 'My Dashboard.' Choose the campaign on which you wish to post an update after clicking on 'My Campaign'. You can write the required information, post photos and video links

No. SaveNishabd practices absolute transparency and accountability. If the funds were raised in the name of an NGO then they cannot be transferred to a personal/corporate account. If there is an issue found with the NGO's documents or there is any such issue, the funds will be refunded to the donors.

No, the funds you raise on SaveNishabd are in the form of a donation/gift/contribution and you do not need to return the fund.

SaveNishabd believes in merit. Based on a algorithm that factors in the number of visitors, number of supporters, social media shares, funds raised & conversion rates, the successful campaigns will appear on the 'Trending Now' page by default.

As a crowdfunding platform with technological features, our primary goal is to enable you to reach out to your friends, family members, acquaintances and even strangers. We promote some fundraising campaigns as per an algorithm that considers certain factors in determining which fundraisers are to be promoted. These factors are as follows:

  1. Amount of funds raised
  2. Number of Supporters
  3. Social media impressions
  4. Measurement of the activity on the page

Once your fundraiser is approved, you can submit the bank account details and photocopies of the following documents of the beneficiary:

  • PAN card
  • Address proof - Aadhar card (front and back) or Passport (first and last page) or Election card (front and back) or Driver's license
  • Bank statement/ cancelled cheque/ 1st page of passbook

Note:

  1. Bank name, branch name, IFSC code, account number and accountholder's name should be clearly mentioned on the bank statement or cancelled cheque
  2. The address proof should be valid as of the submission date and mention the address in full
  3. The name mentioned on all the documents should be exactly the same
  4. The documents should be easily readable and not blurred or cropped

D. Pricing

Free fundraising will ensures that you receive maximum of funds from the donations made. We also believe it will encourage more people to support various needs and causes without any hesitation.